Soap & co.

Privacy Policy

Soap & Co.

This Privacy Policy describes how Soap & Co. ("we", "us", or "our") collects, uses, stores, and discloses personal information when you visit or make a purchase from our website ("Site").

By accessing or using this Site, you agree to the terms of this Privacy Policy.

Contact Information

If you have questions, require further clarification, or wish to raise a concern regarding this Privacy Policy or our data practices, you may contact us at:

Order & Transaction Information

Purpose of collection:

  • To process and fulfil orders
  • To process payments securely
  • To arrange shipping and delivery
  • To provide invoices and order confirmations
  • To communicate order-related updates
  • To prevent fraud and misuse

Source of collection:

Collected directly from you at checkout.

Personal Information collected:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related details (processed securely by third-party payment gateways; we do not store card details)

Disclosure:

Shared only with trusted third-party service providers such as payment gateways, shipping partners, and our e-commerce platform, strictly for order fulfilment.

Customer Support Information

Purpose of collection:

To respond to queries, resolve issues, and provide customer support.

Personal Information collected:

Information voluntarily shared by you via email, contact forms, or direct communication.

Minors

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal data, please contact us and we will take appropriate steps to delete such information.

Sharing of Personal Information

We share your personal information only when necessary and only with service providers who assist us in operating our business, including:

  • Website and e-commerce platform providers
  • Payment processing services
  • Shipping and logistics partners
  • Legal or regulatory authorities, if required by law

We do not sell, rent, or trade your personal information to third parties.

Use of Personal Information

We use your personal information to:

  • Operate and maintain the Site
  • Fulfil purchases and deliver products
  • Communicate with you regarding orders or inquiries
  • Improve our products, services, and user experience
  • Comply with legal and regulatory obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws. You may request deletion of your personal data by contacting us.

Data Security

We take reasonable and appropriate security measures to protect your personal information against unauthorised access, misuse, alteration, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

Your Rights

Under applicable Indian laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction or updates to your information
  • Request deletion of your personal data, subject to legal and operational requirements

Requests can be made by contacting us via email.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Last updated: January 2026