Given the single-use and personal nature of our products, we do not accept returns or exchanges. We request that you carefully inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us immediately with relevant details so we can review the issue and offer an appropriate resolution.
Cash on Delivery is not available.
As a small business, return-to-origin shipments result in substantial shipping losses. We absorb higher courier costs while maintaining a flat base rate, so our products remain fairly priced.
Prepaid orders allow us to do this sustainably.
Order cancellations are accepted only if the request is made before the order has been dispatched. Once an order has been shipped, it cannot be cancelled.
If a refund is approved, the amount will be credited back to the original payment method used at checkout. Please note that processing times may vary depending on your bank or payment provider and can take several business days to reflect.